Billing

Status: Alpha

The UI is live; the backend is partially mocked. For accurate billing info today, ask in the workspace Matrix room or check the Stripe invoice emails sent to the workspace owner.

The Billing view shows your PLANA subscription plan and your invoice history. Today the UI shows plan and invoices; the full Stripe-backed wire-up is in progress.

What you see

┌──────────────────────────────────────────────────────────┐
│ Your plan                                                │
│  PLANA Business Cloud — Pro                              │
│  Active since 2025-09-15                                 │
│  Renews on 2026-09-15                                    │
│  Billed annually, BGN 4,800 + per-seat                   │
│                                                          │
│  [Manage plan]   [Cancel subscription]                   │
├──────────────────────────────────────────────────────────┤
│ Invoices                                                 │
│  · 2026-05-15  INV-PLANA-2026-05  BGN 600  ✓ Paid       │
│  · 2026-04-15  INV-PLANA-2026-04  BGN 600  ✓ Paid       │
│  · 2026-03-15  INV-PLANA-2026-03  BGN 600  ✓ Paid       │
│  · ...                                                   │
└──────────────────────────────────────────────────────────┘

Each invoice row links to the Stripe-hosted invoice PDF.

Payment

Invoices auto-charge the card on file. Update your card in Manage plan → Payment method. PLANA never sees the card number; the form is hosted by Stripe.

For bank transfer payment (Enterprise tier and on request for Pro), contact your account manager.

Changing plan

Click Manage plan. Options:

• Upgrade tier (Starter → Pro, Pro → Enterprise)
• Downgrade tier — coordinated with PLANA; we run a dry run first
• Add seats (Pro and Enterprise)
• Cancel — 30-day grace period; talk to us to reinstate

Upgrades take effect immediately and the next invoice is prorated. Downgrades and cancellations follow your DPA's notice terms (usually the end of the current billing period).

VAT

Bulgarian customers see VAT applied on the invoice. EU customers provide a VAT ID at sign-up which moves them to reverse-charge. Non-EU customers are billed without VAT.

If your VAT ID is missing or wrong, update it in Manage plan → Tax details.

Invoice history

The list shows all invoices for the workspace, paid and unpaid. Click Download to get the PDF. The same PDFs are emailed to the workspace owner at invoice time.

For accounting record-keeping, the PDFs are the source of truth — the BOS view is a convenience surface.

Trouble paying?

If a charge fails (expired card, insufficient funds), you get an email from Stripe with a hosted link to fix. The workspace continues to function for 7 days after a failed charge; after that, BOS becomes read-only until payment is resolved.

If you need more time, talk to your account manager via the Matrix support room.

Where to read more

• Settings → Workspace — edition and member count drive the bill
• Support → Matrix room — billing questions
• PLANA Business Cloud → Editions