Known issues
Audience
Anyone hitting unexpected behaviour. If your issue is here, we know about it. If not, please report via the workspace's Matrix room.
Updated 2026-05-29. Issues are removed once fixed.
Recently fixed
| Date | Issue | Fix |
|---|---|---|
| 2026-05-22 | SSO "Access Denied" (oauth_error=2) after v18 cutover | plana_user_roles._login updated to v18 signature |
| 2026-05-22 | Asset bundles 500 after v18 cutover | filestore UID chown 100:101; tar --no-same-owner going forward |
| 2026-05-22 | agreement_legal unique-constraint violation during cross-major upgrade | SQL pre-fix in TenantUpgrade Composition |
| 2026-05-21 | Tenants in plana-odoo-18 returning 503 after a manifest apply | Pinned replicas: 3 in source; lesson: don't apply manifests with stale replicas |
Open
BillingView is partially mocked
Status: Alpha
The Billing view in BOS shows your plan and invoices. Today, the backend is partly mocked — the plan and invoice list pull from hardcoded test data rather than your live subscription. The next release wires it to the real Stripe-backed pulse-billing service.
Workaround: for accurate billing info, ask in the Matrix support room or check your Stripe invoice emails.
BankingView reconciliation is mocked
Status: Beta
PSD2 transactions and balances are live. The reconciliation flow in the Banking view (showing suggested matches) is still partially mocked in the UI. The Finance agent's ReconcileAccount tool is fully live; the inline UI is catching up.
Workaround: do reconciliation via the Finance agent + PLANA Business Cloud, not the Banking view's "Reconcile" tab.
Demo seed conversation on first chat open
When you open the Chat panel for the first time, you may see a seeded demo conversation. It is for showing the chat UX to people who haven't used BOS before. Close it and start a real conversation with + New conversation.
Will be removed in the next release.
Tab state not persisted across refresh
The TabBar at the top of BOS keeps your open views. On page refresh, the open tabs are lost (you end up on the default Dashboard tab).
Workaround: bookmark frequently-used views. The state-persistence fix is on the roadmap.
WorkspaceSwitcher exists but does not switch
The workspace switcher dropdown in the TitleBar shows your workspaces but clicking one does not currently navigate. Today, switch by typing the workspace URL in the address bar.
Fix in flight.
"Techno OOD" displayed in sidebar footer
A leftover hardcoded company name appears in the sidebar footer for some users. It does NOT affect your data — it's a UI bug. Will be replaced with your actual workspace name in the next release.
StatusBar "Excel ⚠" indicator is static
The StatusBar shows an "Excel ⚠" indicator for some users that does not reflect any real Excel-integration state. Cosmetic only; safe to ignore.
Period badge "Apr 2026" hardcoded in TabBar
Some BOS views show "Apr 2026" in the TabBar period indicator regardless of your actual selected period. The agents and tools use the correct period; only the visual badge is wrong.
Avatar "CM" hardcoded in TitleBar
Some users see "CM" as the avatar initials. Cosmetic only; your identity in the system is correct.
Mobile-specific
Streaming on iOS Safari chunks rather than streams
On iOS Safari, the streaming chat response sometimes appears in chunks of several tokens at a time rather than smoothly word-by-word. The answer is identical; only the visual effect differs.
Long horizontal tables on phone require scroll
Tables in the Execution log and Banking views have many columns. On a phone, you scroll horizontally to see them all. We are evaluating a better mobile layout (card-style condensation).
Reporting an issue
If your issue is not on this page, please report via the workspace's Matrix room. Include:
- A description of what you tried and what happened
- The browser and OS you're on
- A screenshot if visual
- The time you hit the issue (we correlate with our logs)
The faster the report, the faster the fix.
Where to read more
- Matrix room — direct line to PLANA staff
- FAQ — common questions
- Changelog — what shipped recently