Payments

A payment is a movement of money in or out of a bank or cash journal. Customer payments offset receivable invoices; vendor payments offset payable bills. PLANA tracks both as account.payment records.

Two directions

Type	Source	Default offsetting account
Inbound (Customer payment)	Money in	Accounts Receivable (4111 or similar)
Outbound (Vendor payment)	Money out	Accounts Payable (4011 or similar)

PLANA distinguishes the two; the journal entries look symmetric but move the right balances.

Registering an inbound payment

Linked to a specific invoice (most common)

Open the invoice → Register Payment → fill in:

Field	Detail
Amount	Pre-filled with the invoice balance
Date	Defaults to today
Journal	Pick the bank or cash journal that received the money
Memo	Optional

Click Create payment. PLANA:

1. Creates an account.payment record
2. Generates the journal entry (debit bank, credit AR)
3. Reconciles the payment against the invoice
4. Invoice status → Paid

Standalone (unlinked at first)

Customers occasionally pay before you issue the invoice, or pay unspecified amounts. To record:

Accounting → Customers → Payments → Create → fill in customer + amount + journal.

The payment sits in the customer's "Outstanding Payments" bucket. Once you issue the matching invoice, reconcile the payment against it from the invoice's reconciliation panel.

Registering an outbound payment

From a bill

Open the bill → Register Payment → same flow as customer payments.

From batch

For paying many bills at once:

Accounting → Vendors → Payments → Batch payments → Create.

Select all the bills you want to pay; PLANA generates one payment per vendor (or one per bill if you want individual records) and offers a SEPA XML export suitable for upload to your bank.

This is the right flow for monthly supplier payment runs.

Payment methods

PLANA supports:

Method	Use
Manual	Bank transfer entered by hand
SEPA	EU-area transfers; export an XML file for upload to your bank
Cash	Cash-on-hand journal
Cheque	Rare in Bulgaria; supported via configuration
Online (Stripe / Mollie)	For customer self-service payment of invoices

Configure payment methods per journal in Configuration → Journals.

Refunds and reversals

To refund a customer payment:

• Customer payment → action menu → Create refund → enter the refund amount

PLANA generates the outbound payment and the journal entry to reverse the receivable.

For payments registered against the wrong invoice:

• Unreconcile via the invoice's reconciliation panel
• Re-reconcile against the right invoice (or leave as Outstanding)

Reconciliation tie-in

Most payments are created and reconciled in one click from the Bank reconciliation screen — when a PSD2 transaction appears, PLANA suggests the matching invoice and creates the payment + reconciliation together.

Explicit payment registration (described above) is for cases where the bank statement hasn't arrived yet but you know payment was made (e.g. cash, or a transfer that won't appear until tomorrow).

Partial payments

A customer pays half today, half next month:

• Register the first payment for the partial amount → invoice goes to "Partial" status
• Register the second payment for the balance → invoice goes to "Paid"

PLANA reconciles each payment proportionally.

Customer follow-up

The Aged Receivable report shows what's owed, by age. Combine with follow-up activities to chase late payers:

Age	Suggested action
0–30 days	Standard payment terms; no chase
30–60 days	Schedule a follow-up call activity
60–90 days	Send a formal reminder letter
> 90 days	Escalate to legal or write off

Follow-up policies in Configuration → Follow-up levels automate the reminder emails.

Where to read more

• Customer invoicing — the receivable side
• Vendor bills — the payable side
• Bank reconciliation — matching payments to bank transactions
• Multi-currency — FX adjustments on payments