Econt courier

Econt is Bulgaria's largest courier service. The PLANA integration creates Econt shipping labels directly from your sale orders and tracks the shipment status back into PLANA.

What it does

Action	What
Create shipment	Generate an Econt label from a confirmed sale order
Print label	PDF label ready for the package
Track	Status updates flow back to the sale order (in transit, delivered)
Cash on delivery (COD)	Configure COD on shipments; reconcile when Econt pays you
Office vs address	Ship to an Econt office (popular in Bulgaria) or to a street address

Setup

Talk to your Econt account manager to get API credentials, then:

Settings → Inventory → Shipping methods → Add Econt → paste the API key and the API URL.

For each warehouse, configure the pickup address (where Econt collects from you).

For each customer, you can pre-set their preferred Econt office (if they always pick up at the same office).

Day-to-day flow

When a sale order is ready to ship:

1. Sale order → Validate → goods picking is generated
2. Picking → Validate → goods packed
3. Create Econt shipment button → modal asks:
   • Method: address vs office
   • Service: standard / next-day / same-day
   • Insurance value
   • COD amount (if applicable)
4. Click Create → label generates
5. Print label → attach to the package
6. Hand to the Econt courier on their pickup

Tracking updates flow into the sale order's chatter automatically:

• "Picked up by Econt at 14:30"
• "In transit"
• "Out for delivery"
• "Delivered to recipient"

Cash on delivery

For COD shipments:

1. Configure COD amount on the shipment (usually = invoice total)
2. Econt collects the cash from the recipient on delivery
3. Econt transfers the collected cash to your bank account (typically within 5 business days)
4. The PSD2 sync picks up the Econt transfer
5. PLANA matches the transfer to the customer's invoice — reconcile

The reconciliation match is automatic for full COD; partial COD or fee deductions need a small manual adjustment.

Returns

For a return shipment:

• Customer initiates the return (via your portal or by contacting you)
• Sale order action menu → Create return → generates the return picking
• Create Econt return label → label that Econt picks up from the customer
• Goods arrive at your warehouse → validate the return picking
• Refund the customer via a credit note

Where to read more

• Sales orders — the source of shipments
• Inventory → Transfers — outgoing pickings
• Customer invoicing — COD reconciliation
• Bank reconciliation — for COD transfers from Econt